Here, we would like to send to customers the shipping and delivery policy when customers buy products of Duc Vu herbal system.
SCOPE OF APPLICATION
All customers who buy products at Duc Vu Herbals Joint Stock Company’s system have the need to deliver directly at home.
FORM OF APPLICATION
• Free delivery :
Free delivery within Hanoi city and orders over 10 million VND or more for foreign provinces
• Delivery charge:
In addition to the above free shipping, the remaining cases will be charged a delivery fee according to the shipping fee table of the 3rd carrier. This cost will be notified and confirmed by us before delivery. row.
Delivery time will be from 1-5 days depending on the shipping distance.
In some objective cases, we may delay delivery due to force majeure conditions such as bad weather, unfavorable traffic conditions, vehicle breakdown on the way of delivery, problems during shipment. .
In the meantime, if you have any questions about shipping information, please contact our hotline for help.
RESPONSIBILITIES FOR SHIPPING GOODS
– Our shipping service or designated by us will be responsible for the goods and risks such as loss or damage of the goods during the transportation from us to you.
– Customers are responsible for checking the goods upon receipt. When detecting damaged, scratched, broken, dented, or wrong goods, sign to confirm the condition of the goods with the delivery staff and immediately notify the Customer Care Department at our hotline number. we.
– After you have signed to receive the goods without making any notes or comments about the goods. We are not responsible for the return requests for damage, scratches, broken, dented, wrong goods, … from you later.
– If the shipping service is designated and selected by you, you will be responsible for the goods and risks such as loss or damage of the goods during the transportation from us to you. . Customer will be responsible for freight and related losses.
– If the delivery address is not clear, is located in an alley, or in dangerous places, mountainous areas, difficult means of transportation, we have the right to refuse to transport, deliver and deliver the goods. direct.
– In case of force majeure, due to natural disasters, floods, damage to ferry bridges, etc., we are not responsible for compensation for damage arising from delivery of goods on time or failure to transport goods to the destination. as agreed with the customer.
– In case we have shipped the goods to the delivery location as agreed upon at the time of purchase, but for some reason the customer requests to return the goods, then the customer must bear the shipping costs according to the specified tariff. Our decision..
– During special days or Festival days due to limited general traffic policy (no roads for some vehicles…), delivery time may change, We will call customers to Agree on delivery time.